· Cancellation cannot be made after 12:00p.m. on the next day of the order date, though the shipment hasn’t begun.
· If the product hasn’t shipped yet, the cancellation can be made before 12:00p.m. on the next day of order date through email.
· When ordering through deposit, order cancellation before payment is done if payment isn’t made within 3 days.
· If cancellation is received/approved after shipping due to private reasons, then you must pay for round-trip delivery rate to your location.
· Exchange/refund request can be registered through email within 7 days after delivery.
· The round-trip shipping rate is charged to the customer for exchange/refund due to customer’s private reasons.
· If refund is approved after request, then we will guide you in regard to the refund charge and round-trip delivery fees.
· If the product is different from our description/advertisement on the page, or you are eligible for exchange/refund due to product malfunction or wrong delivery, then the shipping rate for refund/exchange will be paid by our company.
※ Other policies regarding exchange/refund will follow the Terms of Agreement & Usage.
3. Cases when refund is not possible
· When there is no product failure/wrong delivery.
· When no description is offered for reasons for refund.
· When seal/tag of the product has been removed.
· When the product is used or laundered at least once.
· When the product is damaged/changed due to reason attributable to customer.
· When product packaging (bag/case) is lost.
· When the refund date has passed.
· When the product or its packaging is damaged.
MON -FRI AM 10:00 - PM 17:00 / LUNCH PM 12:30 - 13:30 (GMT+9)
SAT, SUN, HOLIDAY OFF
COMPANY : Kyungnam Pharm Health Care Co.,Ltd. / OWNER : Sanghyeok Hong
ADDRESS : 5F, 306, Hakdong-ro, Gangnam-gu, Seoul, Korea / [Head Office] 4F, 151, Bokjeong-ro, Sujeong-gu, Seongnam-si, Gyeonggi-do, Republic of Korea
PERSONAL INFORMATION MANAGER : Sanghyeok Hong
BUSINESS LICENSE : 113-86-45520 [CONFIRM]/ ONLINE MARKETING LICENSE :2019-성남분당B-0051