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shopping guide

Thanks for your visit. This is a membership-based shop. If this is your first visit, please sign up first.


The information of CS Center
  1. MON ~ FRI : From 10:00 ~ 17:00 (GMT+9)
  2. * Day off - SAT, SUN and Public Holiday
  3. If you have any question, Feel free contact us in 1:1 inquiry.
  4. We always try to do our best to reply as soon as possible.
  5. But It is possible to delay reply late due to out of business hour or excessive number of orders.
  6. We do apologize to reply late.
  7. The reply will be completed in order.


How to order a product
  1. 1. If you've find favorite items, please put in the basket (Direct order to go beyond the screen, the "Order" and click)
  2. 2. Product purchase will proceed. Product name and quantity, size, check the fare.
  3. 3. Please put your order name and address.
  4. 4. Please select payment method.
  5. 5. For orders, please check the amount you're willing to pay.
  6. 6. For the Payment by Credit Card, please enter your billing information to payment window and complete the payment.
  7. ※ product color, texture, etc. due to the nature of the computer display, the actual colors may look different.
Contact
  1. - Address : 702, Eonju-ro, Gangnam-gu, Seoul, Republic of Korea
  2. - e-mail : lemonahelp@gmail.com
Delivery
- Shipping Fee
  • International shipping fee will vary depending on the shipping company rate basis. (including box weight)
- Delivery Date
  • Delivery Date : Normally, it takes about 5~10 business days from your order. But it may vary based on Product Availability countries, commodity shipping, inventory clearance, etc..

    When the goods shipped, the customer can check the shipping information through  e-mail or My Page> Order Details page.

- Attention (in the following cases, the arrival can be delayed and we hope your understanding)

  • Customer makes order after business hours.
  • Our temporary holiday, New Year, summer holidays.
  • Shipping congestion, inclement weather conditions and etc.
  • For the orders on Saturdays, Sundays and national holidays, the products will be shipped the next day.
  • - Shipping date : If the order is completed with full payment before 6 PM, All package will be shipped out on the following day.

                        If the shipping schedule delays, It takes about 7-14 business days from the order.

  • The shipment can be delayed for stock unavailability.

    For International order, the shipment cannot be made on the same day of order.

    If the item is customized item, It will take about 2 weeks to ship out.

    According to the respective country customs policy might change the date.

Payments
- Payments

  • Total payments for the Products (including tax / sales tax) + shipping (tax / sales tax included)

※ All prices are displayed on the site are sales tax inclusive. ※ Not be responsible the customs taxes and duties.

※ Destination countries may levy taxes on your purchased goods, which the receiver will be responsible for. LEMONA FRIENDS is not responsible for unpaid customs taxes, and If you don't pay taxes, the products will be returned to Korea again. After receiving the products, you will be refunded after deducting the initial shipping cost.

Please check your county’s customs policies before placing order

- Payment agent enterprise

  • [PAYPAL]

- Shipment status will be sent after payment confirmation is complete.
Cancel/Exchange/Refund
  • We are carefully checking quality and inspection the products. however, we are responsible for exchange of defective product
  • Please let me know when you return the item.
  • ※ [LEMONA FRIENDS]contact for an email address.
  • [lemonahelp@gmail.com]
- For Cancellation
  • You may cancel the order through e-mail application before shipment.
  • If you purchase with non-deposit account,you can cancel order in mypage by yourself before payment.
  • If you'd like to cancel order for your own will after shipment,buyer has to bear the shipping fee back and forth.
- For return and replacement
  • If you need to exchange/return goods,please contact us via email or board for application within 7 business after receiving the product
  • Under the condition of inappropriate size,you can exchange when stock is available.
  • Exchange/refund caused by a change of buyer's will,we may charge you handling fee and buyer is responsible for shipping fee back and forth.
  • As soon as your application is confirmed,we will inform you corresponding cost.
  • Seller is responsible for shipping fee if product is not described as advertisement,defective goods,shipped incorrectly item.
※ In addition, exchange/return is carried out as per terms&policy.
- Case of impossible return
  • non-defective, shipped correctly item
  • Doesn’t have any reason for return
  • customer tear off the tag, label and price from the product.
  • All the items must be unworn and in same condition when it was received
  • Any scratch and damage by customer
  • Products must be returned in the original box or packing
  • If you do not follow the return schedule

  • Personal Information Control Manager [View Privacy Policy]
- E-mail : lemonahelp@gmail.com

lemonahelp@gmail.com

MON -FRI AM 10:00 - PM 17:00 / LUNCH PM 12:30 - 13:30 (GMT+9)
SAT, SUN, HOLIDAY OFF